Legal notice
Shipping Policy
Last Updated: May 2026
Thank you for shopping with GrooveWorks Signs & Design. We specialize in custom-made products, signage, apparel, engraving, and promotional items. Because many of our products are made-to-order, shipping and production timelines may vary depending on the type of order.
Please review our shipping policy below.
1. Order Processing Times
All orders require production time before shipment.
Production timelines vary based on:
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Product type
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Order size
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Customization requirements
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Material availability
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Current production volume
Estimated turnaround times are provided on product listings, invoices, or quotes whenever possible.
2. DTF Printing Turnaround
Standard DTF Orders
Standard turnaround for DTF printing is a minimum of:
2 Business Days
This timeframe begins after:
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Payment is received
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Artwork is approved
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Files are confirmed print-ready
Rush DTF Orders
1-Day Rush Service
Rush production may be available for an additional fee depending on current workload and material availability.
Rush service is not guaranteed until confirmed by GrooveWorks Signs & Design.
3. Shipping Methods
We currently offer:
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Standard Shipping
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Expedited Shipping (when available)
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Local Pickup
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Local Delivery (select areas)
Shipping carriers may include:
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USPS
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UPS
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FedEx
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Other regional carriers
Carrier selection may vary based on package size, destination, and delivery speed.
4. Local Pickup
Customers selecting local pickup will receive notification once their order is ready.
Pickup location details will be provided upon order completion.
Please bring:
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Order confirmation
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Valid identification if requested
5. Shipping Timeframes
Shipping transit times vary by carrier and destination.
Estimated shipping times do not include production time.
GrooveWorks Signs & Design is not responsible for shipping delays caused by:
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Weather
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Carrier delays
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Holidays
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Supply chain interruptions
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Incorrect shipping information provided by customer
6. Shipping Costs
Shipping costs are calculated at checkout based on:
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Package size
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Weight
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Shipping destination
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Delivery method selected
Certain oversized sign products may require:
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Freight shipping
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Local delivery
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Custom delivery coordination
Additional charges may apply for oversized or specialty shipments.
7. Incorrect Addresses
Customers are responsible for verifying shipping addresses before submitting orders.
GrooveWorks Signs & Design is not responsible for:
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Packages delivered to incorrect addresses provided by customer
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Returned shipments due to invalid addresses
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Additional shipping charges required for reshipment
8. Damaged or Lost Shipments
If your package arrives damaged:
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Retain all packaging materials
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Take clear photos of damage
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Contact us within 48 hours of delivery
If a shipment appears lost, please contact us so we can assist with carrier claims or tracking investigations.
We are not responsible for:
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Carrier mishandling
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Delays after shipment
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Theft after confirmed delivery
9. International Shipping
At this time, international shipping availability may be limited.
Customers requesting international orders should contact us directly before placing an order.
Additional customs duties, taxes, or import fees are the responsibility of the customer.
10. Large Signage & Commercial Orders
Certain commercial signage or fabricated products may require:
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Scheduled delivery
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On-site installation
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Freight coordination
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Custom handling
Shipping timelines for these projects will be outlined separately within project estimates or contracts.
11. Tracking Information
Tracking information will be provided when available once orders ship.
Please allow time for carriers to update tracking systems after shipment.
12. Questions or Support
If you have questions regarding shipping, turnaround times, or delivery options, please contact us.
GrooveWorks Signs & Design
Owensboro, Kentucky
📞 270-929-4779
📧 sales@grooveworkssigns.com
🌐 grooveworkssigns.com