Terms of service

Terms of Service

Last Updated: May 2026

Welcome to GrooveWorks Signs & Design (“GrooveWorks,” “we,” “our,” or “us”). By accessing or using our website, products, services, or placing an order with GrooveWorks Signs & Design, you agree to the following Terms of Service.

Please read these terms carefully before using our website or services.

1. General Information

GrooveWorks Signs & Design provides custom signage, DTF printing, engraving, apparel, promotional products, custom gifts, and related production services.

Website: grooveworkssigns.com
Email: sales@grooveworkssigns.com
Phone: 270-929-4779

2. Custom Orders & Approvals

Due to the custom nature of our products and services:

  • Customers are responsible for reviewing all proofs, mockups, spelling, dimensions, colors, and artwork before approving production.

  • Approval of a proof constitutes acceptance of the design as submitted.

  • GrooveWorks Signs & Design is not responsible for errors approved by the customer.

Production will not begin until all required approvals and payments are received.

3. Turnaround Times

Estimated turnaround times are provided as guidelines only and may vary depending on:

  • Order size

  • Material availability

  • Production workload

  • Shipping delays

  • Customer response times

DTF Printing

Standard DTF printing turnaround is a minimum of 2 business days unless a paid rush option is selected.

Rush production services may incur additional charges.

GrooveWorks Signs & Design is not liable for delays caused by shipping carriers, weather, supply chain interruptions, or circumstances beyond our control.

4. Payments

Payment terms may vary by project type.

For most custom orders:

  • Full payment or deposit may be required before production begins.

  • Large commercial projects may require staged invoicing.

Accepted payment methods may include:

  • Credit/debit cards

  • Cash

  • ACH/bank transfer

  • Approved business accounts

Failure to pay invoices may result in delayed production, order cancellation, collections activity, or legal action.

5. Refunds & Returns

Because products are custom-made:

Non-Returnable Items

Custom products, personalized items, printed apparel, signs, engraving, and made-to-order products are non-refundable unless:

  • The item was produced incorrectly by GrooveWorks

  • The product is defective

  • The wrong item was delivered

Claims regarding defects or production issues must be submitted within 7 days of delivery or pickup.

We reserve the right to repair, replace, or refund orders at our discretion.

6. Artwork & Intellectual Property

Customers affirm they have the legal right to use all submitted artwork, logos, trademarks, and graphics.

By submitting files, customers grant GrooveWorks Signs & Design permission to use submitted artwork solely for production purposes.

GrooveWorks Signs & Design is not liable for copyright, trademark, or intellectual property violations submitted by customers.

We reserve the right to refuse production of materials that:

  • Violate laws

  • Infringe intellectual property

  • Contain hateful, discriminatory, or offensive content

  • Are deemed inappropriate or unsafe

7. Color & Material Variations

Actual printed colors may vary slightly from:

  • Digital proofs

  • Computer monitors

  • Mobile devices

  • Printed samples

Material textures, finishes, and placement may also vary slightly due to production processes.

Minor variations do not qualify as defects.

8. Installation & Site Conditions

For signage installation services:

  • Customers are responsible for obtaining property permissions or landlord approvals unless otherwise agreed.

  • Electrical, structural, or permitting work may require third-party contractors or municipal approvals.

Unexpected site conditions may result in additional charges.

9. Shipping & Pickup

Customers are responsible for verifying shipping addresses before order shipment.

GrooveWorks Signs & Design is not responsible for:

  • Carrier delays

  • Lost packages after confirmed delivery

  • Damage caused during third-party shipping transit

Local pickup orders must be collected within a reasonable timeframe.

10. Limitation of Liability

To the maximum extent permitted by law, GrooveWorks Signs & Design shall not be liable for:

  • Indirect damages

  • Lost profits

  • Business interruption

  • Delayed projects

  • Consequential damages

Our maximum liability shall not exceed the amount paid for the applicable order or service.

11. Website Use

Users agree not to:

  • Use the website for unlawful purposes

  • Attempt unauthorized access

  • Upload malicious files or code

  • Copy or reproduce website content without permission

All website content, branding, graphics, and materials remain property of GrooveWorks Signs & Design unless otherwise stated.

12. Privacy

Information submitted through our website may be used to:

  • Process orders

  • Provide customer support

  • Send order updates

  • Improve services

We do not sell customer information to third parties.

Additional privacy details may be outlined in our Privacy Policy.

13. Changes to Terms

GrooveWorks Signs & Design reserves the right to update or modify these Terms of Service at any time without prior notice.

Continued use of the website or services after updates constitutes acceptance of revised terms.

14. Contact Information

GrooveWorks Signs & Design
Owensboro, Kentucky
📞 270-929-4779
📧 sales@grooveworkssigns.com
🌐 grooveworkssigns.com