Refund policy

Return & Refund Policy

Last Updated: May 2026

At GrooveWorks Signs & Design, we take pride in creating high-quality custom products and signage for every customer. Because many of our products are personalized and made-to-order, our return and refund policies differ from traditional retail stores.

Please review the following policy carefully before placing your order.

1. Custom & Personalized Products

Most products sold by GrooveWorks Signs & Design are custom-made specifically for each customer. This includes, but is not limited to:

  • Custom signs

  • DTF printed apparel

  • Engraved products

  • Promotional items

  • Personalized gifts

  • Vehicle graphics

  • Banners

  • Custom decals

  • Business branding materials

Because these items are customized, all sales are generally considered final once production has begun.

2. Non-Refundable Items

The following items are non-refundable and non-returnable unless caused by a verified production error made by GrooveWorks Signs & Design:

  • Personalized products

  • Custom apparel

  • DTF gang sheets

  • Engraved items

  • Installed signage

  • Clearance or discounted products

  • Rush orders

  • Digitized artwork or design services

  • Approved custom proofs

3. Eligible Refund or Replacement Situations

We will gladly review and resolve issues involving:

  • Incorrect item produced

  • Defective workmanship

  • Printing defects

  • Damage caused before delivery

  • Incorrect quantity shipped

  • Production error caused by GrooveWorks Signs & Design

If an issue is determined to be our error, we may:

  • Reprint the order

  • Repair the product

  • Replace the product

  • Issue a partial or full refund at our discretion

4. Customer Approval Responsibility

Customers are responsible for reviewing and approving all proofs, mockups, spelling, measurements, and artwork before production begins.

GrooveWorks Signs & Design is not responsible for:

  • Spelling errors approved by customer

  • Incorrect information submitted by customer

  • Design/layout approval mistakes

  • Customer-supplied low-resolution artwork

  • Color differences caused by screen displays

Once a proof has been approved, the order moves into production and becomes non-refundable.

5. Claims & Reporting Issues

Any issues with an order must be reported within:

7 Days of Delivery or Pickup

To submit a claim, customers should email:
📧 sales@grooveworkssigns.com

Please include:

  • Order number

  • Description of issue

  • Photos of the product

  • Contact information

Claims submitted outside the reporting window may not qualify for replacement or refund consideration.

6. Apparel & DTF Printing Policy

Because apparel and DTF transfers are custom produced:

  • We do not accept returns for incorrect sizes ordered by customers.

  • Customers are responsible for verifying garment sizes and specifications before ordering.

  • DTF printing standard turnaround is a minimum of 2 business days unless rush service is purchased.

Minor variations in garment color, print placement, or fabric texture may occur and do not qualify as defects.

7. Installed Signs & Custom Fabrication

All installed signage and fabricated products are considered custom commercial products.

Once installation is completed:

  • Products are non-returnable

  • Removal costs are not refundable

  • Site conditions beyond our control are not covered under refund policies

Any installation concerns must be reported immediately following completion.

8. Shipping Damage

If an order arrives visibly damaged:

  • Customers should document the damage immediately

  • Retain all packaging materials

  • Notify GrooveWorks Signs & Design within 48 hours

Shipping claims may require coordination with the shipping carrier.

9. Cancellations

Orders may only be canceled prior to production beginning.

Once:

  • materials are ordered,

  • artwork is finalized,

  • or production has started,

the order may no longer qualify for cancellation or refund.

Custom design work already completed may still be billable even if an order is canceled.

10. Refund Processing

Approved refunds are typically processed within:
5–10 business days

Refund timing may vary depending on:

  • Payment processor

  • Bank processing times

  • Original payment method

11. Contact Information

GrooveWorks Signs & Design
Owensboro, Kentucky

📞 270-929-4779
📧 sales@grooveworkssigns.com
🌐 grooveworkssigns.com

We appreciate your support and the opportunity to create custom products for you.